Refund Policy

Refund Policy for [MESSGO]

Effective Date: [2025]

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Refunds will be provided under the following circumstances:

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1. If the Client cancels a cleaning visit within 48 hours before the scheduled time.

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2. If a Cleaner is unable to carry out the cleaning due to reasons beyond the Client’s responsibility.

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MESSGO will make efforts to arrange a replacement Cleaner if one is unavailable for a scheduled visit, however, this cannot be guaranteed.

 

In the event of a missed clean, the Client may request a refund, unless the missed hours are added to another cleaning visit.

Refunds will NOT be provided under the following circumstances:​

At [MESSGO], we are dedicated to providing high-quality cleaning services. To maintain transparency and customer satisfaction, we have established the following refund policy.

1. General Policy

No Refunds: We do not provide refunds for any cleaning services rendered, as payment is considered final upon completion of the service.

2. Service Quality Guarantee

Re-Cleaning Offer: If you are not satisfied with the quality of the cleaning service provided, please notify us within 24 hours of the service completion. We will arrange a complimentary re-cleaning of the specific areas in question, provided they were part of the original service agreement.

3. Reporting Issues

To request a re-cleaning, please contact our customer service team via [email]. Include details of your concerns to help us address the issue promptly.

4. Conditions for Re-Cleaning

Requests for re-cleaning must be made within 24 hours of the service completion.
Re-cleaning is limited to areas included in the original service agreement.

5. Limitations

This policy does not cover refunds or
re-cleaning requests due to changes in personal circumstances or dissatisfaction unrelated to the cleaning quality.
We reserve the right to evaluate the validity of any re-cleaning requests.

6. Contact Information

For any questions regarding our Refund Policy or to initiate a re-cleaning request, please contact our customer service team:

Phone: [07498 399 785 or 0739 864 3312]  
Email MESSGO here

Thank you for choosing [MESSGO].

We appreciate your trust in us and are committed to ensuring your satisfaction.